MY ORDER HASN’T ARRIVED

As a reminder order tracking details can be found on this page: TRACK MY ORDER.

• Typically orders are dispatched or delivered 3-5 days after you initially purchase, unless you select a premium delivery option at checkout.
• If your order has not arrived but it is still within this window, then please wait for further delivery confirmation from our courier partners.
• It is possible at the time of purchase that the product selected was on a pre-order wait list. If this is the case then the website should reflect the likely amount of days before delivery.
• Please ensure from your order confirmation email that all details you provided were correct. If not then please use the form below to request they are updated.
• Be sure to check your email junk folder, as it is possible that courier tracking emails may have been filtered there.
• It is important to note, that while funds may have been reserved on your card or bank account, until the item is dispatched the money is not collected by our payment processor.
• If you have received a Card from the Courier advising you of an attempted delivery, please call them ASAP to avoid your order being returned to us. The contact number will be on the card.
• If you provided additional instructions at the time of placing your order i.e. “Leave with Neighbour” please check with your Neighbour as the order may be with them. This may even be the case if you did not request this outcome.

Please check you are using the correct tracking service with the provided tracking number. If this is still not providing an answer then please fill in the contact form below. Please provide as much detail as possible in order for our customer service team to resolve the issue as quickly as possible.