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FAQ

What are the recommended use of the H2O iGO hybrid steam mop?

The H2O iGO™ Hybrid Steam Mop is designed to thoroughly clean indoor and outdoor floor surfaces, such as marble, glazed ceramic, carpet, stone, linoleum, and sealed hardwood floors and parquet. Not all floor types are suitable for steam cleaning. Do not use on leather, wax-polished furniture or floors, unsealed hardwood or parquet floors, unglazed ceramic floors and synthetic fabrics.

The heat and steam action may remove the wax on surfaces treated with wax. Do not use on unsealed flooring or let unit stand on any wood or heat sensitive floor for an extended period of time. This could cause the wood grain to rise, in addition to other types of damage. When using on vinyl, linoleum or any other. Test the H2O iGO™ Hybrid Steam Mop on a small isolated area of your flooring prior to overall use on any floor surface.

Heat sensitive floors, use extra caution. Too much heat can melt glue in the flooring. Use only on laminated flooring that has been laid professionally and without any gaps or cracks that would permit the entry of moisture. Test the H2O iGO™ Hybrid Steam Mop on a small isolated area of your flooring prior to overall use on any floor surface. Always check the use and care instructions of your flooring manufacturer or distributor before using the H2O iGO™ Hybrid Steam Mop. When in doubt, please consult a flooring specialist. Only use the carpet glider on carpeting and rugs. Use of the carpet glider on other floor surfaces will case streaking and possibly scratching. This product emits steam and creates moisture. Water marks, discoloration or damage to the floor surface can occur if the unit is left operating too long in one place.

Can the H2O iGO be used outdoors in corded and cordless mode?

No. Outdoor use of the H2O iGO Hybrid Steam Mop is intended for cordless mode only.

What is included in the box?

1 x H2O iGO™ Hybrid Steam Mop Unit with detachable Power Cord

1 x Carpet Glider

1 x Microfiber Mop Cloth (WHITE)

1 x Scrubbing Mop Cloth (GREEN)

1 x User’s Manual

What are the different settings for?

There are 3 steam settings for cleaning: low, medium and high. You can change the level of steam output by turning the Steam Valve Dial depending on the cleaning job that needs to be done. The recommended uses for the 3 setting are as follows:

Low Steam (LOW Marking on the Unit Body): Ideal for prolonged use on sensitive surfaces such as sealed hardwood/laminate, for which the Medium Steam setting can also be used.

Medium Steam (MED Marking on the Unit Body): Ideal for light cleaning of granite, marble, tile and slate.

High Steam (HIGH Marking on the Unit Body: Ideal for tougher stains on hard floors, carpets and door mats or whenever you need short steam blasts.

How long is the power cord?

The power cord is 5m long (16.4 feet).

How hot is the steam the H2O iGO produces?

The H2O iGO™ Hybrid Steam Mop can produce a super hot steam that’s upwards of 110oC (230oF). This makes it effective for cleaning and sanitizing all over your home. However, it should be operated with care and by adults only over the age of 18.

How do I use my unit on my carpet?

When using the H2O iGO™ Hybrid Steam Mop on carpet surfaces, place the Mop Head, with Microfiber Cloth attached, on top of the carpet glider (see illustration in the User’s Guide). Do not attempt to use the H2O iGO™ Hybrid Steam Mop on carpet/rug surfaces without the carpet glider in place.

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