Welcome to the H2O X5 User Guide – Thane UK

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FAQ

Where can I find the User Manual?

The User Manuals can be found here.

What's in the box?

You can see what’s in the box here.

How do I setup my H2O X5 Steam Cleaner?

You can find out how to setup your H2O X5 Steam Cleaner here.

What flooring can the H2O X5 be used on?

The H2O X5 is designed to thoroughly clean floor surfaces, such as marble, ceramic, carpet, stone, linoleum, and sealed hardwood and parquet flooring. Not all floor types are suitable for steam cleaning. Always check your floor manufacturer’s cleaning instructions before using this product.

How long is the warranty on the H2O X5?

The standard warranty on the H2O X5 is one year.

What type of water do I use?

The H2O X5 uses tap water. However, in areas with hard water, distilled water should be used for better performance, accompanied by our H2O water softener.

Can I use detergent in my H2O X5?

No. We only recommend using cold water and our specially formulated H2O scents in the H2O X5.

What level of steam is appropriate for which surfaces?

• Low Steam – Ideal for sensitive surfaces such as Garments, Mattresses & Pillows, Upholstery, Sealed Hardwood/Laminate (may also use Medium Steam setting)

• Medium Steam – Ideal for light cleaning of Plastic, Granite & Marble, Tile, Slate and Windows & Mirrors

• High Steam – Ideal for tougher stains on Stainless Steel, Porcelain Fixtures and Carpets & Door Mats

How do I attach the window cleaning cloth to the window cleaning tool?

Please click hereto see how to attach the window cleaning cloth. Alternatively see instructions below:

1. Hook the straight side of the cloth that does not have the toggle, over the three black protrusions under the rubber squeegee.

2. Place the tool cloth-down on to a table so as to hold the cloth in place.

3. Hook the sides of the cloth over the hook shaped indents at the side of the cloth. 4. Still holding the cloth in place against the table, pull the toggle until it cannot go any tighter.

Do I need to empty my H2O X5 water tank after every use?

Yes.

How do I wash the H2O X5 microfiber cloths?

Microfiber cloth care:

• Machine wash 60 ºC (140 ºF)

• Do not bleach

• Do not use softener

• Do not use tumble dryer

How often should I descale my H2O X5?

To ensure optimum performance we recommend descaling your H2O X5 every 2-3 months.

How do I descale my H2O X5?

We recommend using the specially formulated and ready to use H2O™ Descaler and follow the below instructions:

1. Add ½ bottle (125ml) of the H2O Descaler to your water tank.

2. Fill the remainder of the tank to the MAX indicator with tap or distilled water.

3. Secure and position the unit to ensure steam released is aimed away from the floor or surrounding objects and surfaces.

4. Plug the unit in, turn the unit ON by pressing the Power Switch ( O / I ) and allow the unit to produce steam until the descaler or vinegar/water solution is used up.

5. Repeat the above procedure as many times as necessary until a normal steam flow rate is achieved.

6. Fill the Water Tank with fresh water, switch the unit ON and release the steam through the system until the Water Tank is empty.

How long is the power lead?

The power lead is 6m long.

How do I know if my flooring is sealed?

If you are unsure whether your floor is suitable for steam cleaning please check your floor manufacturer’s cleaning instructions before using this product.

Can I use it as a handheld steamer?

Yes, the H2O X5 can be converted into a handheld steamer by pressing the small button above the handheld unit.

How much does it weigh?

The H2O X5 weighs 2.26kg.

Is it only available in the green colour?

The H2O X5 is available in two colours; green and red.

What is the capacity of the water tank?

The capacity of the water tank is 400ml.